Frequently asked questions
What I am looking for is out of stock?
Please email sales@theno1face for further advice.
I want to report a problem
Please email us with any issues.
Discount code not working?
It has probably expired.
Otherwise please enter the discount code with full CAPS on without any spaces.
When will my order arrive?
We make every effort to dispatch your goods quickly and for your peace of mind, all deliveries are tracked.
Standard Delivery: 2-3 working days. (royal mail tracked)
Next Day Delivery: 1-2 working days. when orders are placed before 2 pm.
International delivery: 1- 7 working days (for outside the EU 1- 10 days)
If you are not at home a calling card will be left and delivery may be attempted up to 3 times, if your delivery is returned to us, it will cost £4.99 (or £9.99 next day delivery) for us to resend it to you.
All orders are protected by compensatation if lost or stolen.
Please Note: for security reasons, we can only ship orders, to the customer's billing address, please email us for more info.
If you require extra support please contact us stating how you would like us to assist.